Meltwater Sub-processors
Meltwater Subprocessors
Business Systems Providers
| Sub-processor | Purpose | Types of Data Stored | Data Location |
|---|---|---|---|
| Atlassian | Internal ticketing system | Data required to solve the reported issue such as name of the user or contact person | Ireland, Germany |
| Carahsoft Technology Corp. | Customer support to clients in the United States and Canada | Account data | USA |
| Drift.com, Inc. | User engagement and outreach | Name; Email | USA |
| EdInvent Inc. (Accredible) | Training and accreditation platform | Name; Email, IP-address | UK, USA |
| Google LLC | G-Suite | E-mail content | EU, USA |
| Intercom R&D Unlimited Company | User engagement and outreach | Name; Email | USA |
| Microsoft Corp | Office365 | Email content | EU |
| Oracle America Inc. | Netsuite- Billing software | Name; Email | USA |
| Satismeter s.r.o | Customer surveys | Name; Email | EU |
| Totango | Customer Success | Account Data | EU, USA |
Sub-processors for the Media Intelligence platform
| Sub-processor | Purpose | Types of Data Stored | Data Location |
|---|---|---|---|
| Auth0, Inc. | Login authentication for passwordless login | E-mail or username used for login | USA |
| Amazon Web Services, Inc., Amazon Web Services EMEA SARL | Cloud storage | Media Intelligence platform | Ireland and Germany |
| Basefarm AS | Data center | Media Intelligence platform | Norway |
| Launchboard Software Inc. | Customer surveys | Name; e-mail | EU |
| Microsoft Azure | AI features on the platform | Account data and any data the user inputs to the AI features | EU, USA |
| Microsoft Azure | File Storage and backup services, Cloud Storage | Media Intelligence platform | North Europe |
| MongoDB Inc. | User Engagement | Ireland | |
| OpenAI OpCo, LLC | AI features on the platform | Account data and any data the user inputs to the AI features | USA |
| RFPIO | User Engagement | Name; e-mail | EU, USA |
| Segment i.o, Inc. | User Engagement | Name; e-mail | USA |
| Totango | Customer Success | Account Data | EU, USA |
| Twilio Inc. | Email engagement | Name; email; IP-address | USA |
| Worketics IT Solutions | Provision of customer support | Account data | Philippines |
| 84codes AB (CloudAMQP) | Background processing | Name; e-mail | EU, USA |
Sub-processors for the Influencer Marketing platform
| Sub-processor | Purpose | Types of Data Stored | Data Location |
|---|---|---|---|
| Auth0 | Login to the platform | E-mail or username used for login | USA |
| AWS | File storage and backup services | Influencer Marketing platform data | Ireland |
| Bugsnag | A platform for error monitoring. | Error log or exception which can include emails of clients. | USA, Canada and the EU |
| Dropbox International Unlimited Company | Facilitating e-signatures | Name and email | USA, Australia, EU, Japan, Canada, and United Kingdom |
| Fullstory | User engagement and experience. | Product usage, Emails | USA and EU |
| Microsoft Azure | AI features on the platform | Account data and any data the user inputs to the AI features | EU, USA |
| Microsoft Clarity | User engagement and experience. | Name, email, locatoion and product usage | Microsoft Azure |
| OpenAI OpCo, LLC | AI features on the platform | Account data and any data the user inputs to the AI features | USA |
| The Rocket Science Group LLC d/b/a Mailchimp | Email engagement between clicustomer and influencer. | Email, name, email content log | USA |
| Totango | Customer Success | Account Data | EU, USA |
| Twilio Inc. | Email engagement | Name; email; IP-address | USA |
| Pipedrive | Web-based sales CRM & pipeline management software | CRM (Emails, Notes, Meta data) | UK |
| Zapier | Automations between tools. | Any data included in the Zapier integration enabled by the customer. | USA |
Sub-processors for the Consumer Insights platform
| Sub-processor | Purpose | Types of Data Stored | Data Location |
|---|---|---|---|
| Alibaba Cloud | Cloud storage | Radarly platform only to the extent that China is included in the Agreement | China |
| AWS | Cloud storage | Consumer Insights (Radarly) platform | Ireland and Japan |
| Microsoft Azure | AI features on the platform | Account data and any data the user inputs to the AI features | EU, USA |
| OpenAI OpCo, LLC | AI features on the platform | Account data and any data the user inputs to the AI features | USA |
| OVH | Cloud storage | Consumer Insights (Radarly) platform | France and Canada |
| Pendo | User session analytics | EU, USA | |
| HubSpot | CRM and Marketing database (invoicing via Netsuite) | First name, last name, email address, phone number | USA |
| Totango | Customer Success | Account Data | EU, USA |
| Typeform | Support requests | Personal data included in support requests | EU, USA |
| Worketics IT Solutions | Provision of customer support | Account data | Philippines |
Sub-processors for the Content Curation platform
| Sub-processor | Purpose | Types of Data Stored | Data Location | Transfer mechanism to a non adequate country |
|---|---|---|---|---|
| AWS | Cloud storage | Content Curation (Scoop.it) platform | France | |
| Mediactive | Data center | Content Curation (Scoop.it) platform | France | |
| Scaleway | Cloud Storage | Scoop.it platform | France | |
| Zapier | Automations between tools. | Any data included in the Zapier integration enabled by the customer. | USA | DPF |
Sub-processors for the Sales Intelligence platform
| Sub-processor | Purpose | Types of Data Stored | Data Location | Transfer mechanism to a non adequate country |
|---|---|---|---|---|
| Bugsnag | Website error monitoring and reporting | Front-end error reporting | USA | SCC |
| HappyFox | Product Help Desk chat and issue ticketing | Owler client's first name, last name, email address, phone number, email & Ticket content | EU and USA | |
| MongoDB Atlas | Database storage and management | Owler customer email, name, employer, role, hashed password. | USA | DPF |
| Salesforce | CRM | Owler client's first name, last name, email address, email content, phone number | Germany, United Kingdom, France, USA and Japan | |
| Pendo | Website usage metrics, reporting, onboarding and usage guidance | Owler client's first name, last name, email address | USA | DPF |
| SendGrid (Twilio) | Email delivery management and reporting | Owler client's first name, last name, email address | USA | DPF |
| Stripe | Payments processing and reporting | Owler client's first name, last name, email address, credit card information | Global | SCC, DPF |
| Amplitude | Website usage metrics & reporting | Owler client's first name, last name, email address | USA | DPF |
| Tray.aiio | Integrations builder | Owler client's first name, last name, email address | USA | SCC |
Sub-processors for the manual reporting and newsletter curation under Delivery Services
| Sub-processor | Purpose | Types of Data Stored | Data Location | Transfer mechanism to a non adequate country |
|---|---|---|---|---|
| A.G. Consulting Limited | Creating manual reports and curating newsletters | Account data | New Zealand | SCC |
| Cognitive Intelligence Corp. | Creating manual reports and curating newsletters | Account Data of non-EEA customers | Philippines | |
| Commetric Ltd | Creating manual reports and curating newsletters | Account data | United Kingdom, EU | |
| Fineyear Human Resources Service Ltd | Creating manual reports | Account Data of non-EEA customers | China | |
| KLEA Media Intelligence | Creating manual reports and curating newsletters | Account data | South Africa | SCC |
| Mpower | Creating manual reports and curating newsletters for mainland China customers | Account data of non-EEA customers | China | |
| Media Connect | Creating manual reports and curating newsletters | Account Data | Australia | SCC |
| Media Intelligence Brand Distillery | Creating manual reports and curating newsletters | Account data | EU | |
| Mercatus Ltd. | Creating manual reports and curating newsletters | Account Data | Bulgaria | |
| Multyware Associates | Creating manual reports and data cleaning | Account Data | India | SCC |
| Novemilla | Creating manual reports and curating newsletters | Account Data | Philippines | SCC |
| Ninestars Bulgaria EOOD | Creating manual reports and curating newsletters | Account data | EU | |
| Quintype Technologies Inc d/b/a ListenFirst Media | Creating manual reports | Account Data | United States | SCC |
| Rythmos DB Inc. | Creating manual reports and curating newsletters | Account data | Philippines | SCC |
| Tagfact Services Pvt Ltd | Creating manual reports and curating newsletters | Account data | India | SCC |
| Tsengararu | Creating manual reports | Account Data of non-EEA customers | Japan | |
| Zealep Business Solutions | Creating manual reports and curating newsletters | Account Data of non-EEA customers | Philippines |
As a global company, we may also use our affiliates as sub-processors. A list of our affiliates is available here